Fast and efficient management of customer returns and warranty claims is essential for modern OEM’s, distributors and retailers/e-tailers. In some circumstances it can make the difference between both profit and loss and between a happy client and the loss of your valuable reputation.
Lifecycle Solutions can help. Our flexible integrated Returns and Warranty Management services means that our systems talk in real time ensuring your customers are never left in limbo. Authorization of returned material and the integration with your chosen logistics solution are all standard.
Returned products are assessed within stringent service levels and categorized depending on their condition and completeness. Non-compliant returns are immediately identified and an optional customer service process can be used to ensure a clear understanding of the status both with you and your customer.
A wide spectrum of destination options exist from recycling to refurbishment and either return to client or a fully managed remarketing service. This service can be linked to our client’s “factory outlet” or to restricted market sales avoiding a dilution of brand value in local markets.
Assessment, reporting and recycling are all carried out in your local market for speed of service. Repair and Refurbishment work is carried out in our reprocessing centers in Eastern Europe where an extremely high yield is achieved. Product which elsewhere would be recycled is reused and then sold to controlled markets.